Terms and conditions

Last updated: 15 April 2024

Welcome to the “Darbk.com” store.

Darbek store is an online store specialized in providing tires bearing our “Darbak” brand. We provide online sales, retail and wholesale services while providing warranty service for tires in accordance with our warranty policy. We provide Darbek store services to retail and wholesale customers in accordance with the following terms and conditions:

First: definitions

In this Agreement, and unless the context requires otherwise, the terms referred to in this section shall have the meanings set forth in each term, as follows:

“Darbak”, “Darbak store”, “store”, “we”, “first person” or “conscience of ownership”: Refers to the website Darbk.com Darbak store is the owner of the “Darbk” brand in the Kingdom of Saudi Arabia. Darbak store partners and all persons authorized by them to provide services to customers or to conclude contracts and deal with the competent authorities.

“User”, “you” or “the addressee's possessive pronoun”: It refers to the person who visits or uses the Darbak store, communicates with us through the Darbak store or through any of the means of communication available at the Darbak store, orders the purchase of tires we provide, or enters into this agreement or any of our policies.

“Customer” It refers to every natural or legal person (institution, company, commercial or non-commercial entity) who requests to buy our tires offered for sale through the Darbek store, whether it is an online customer, a retail or a wholesale customer.

“Tires” or “Products” It refers to the tires offered for sale through the Darbek store, which may be available from time to time with the specifications and prices announced on each product page or at the prices and specifications available in the quotes we send to our customers.

“Pre-booking” It refers to the pre-booking service provided by the Derbek store through which the customer can (order tires, visit to see tires, inquire about tires).

“Quotes” It refers to the price offers we provide to customers while communicating with them about our products, which may be part prices, discounts, shipping costs, payment fees and other financial costs related to an order.

“Order” It refers to the total number of tires that the customer orders from the Derbek store that are invoiced and shipped to the customer through our authorized shipping team.

“Guarantee” It refers to the warranty service provided by Darbek store to customers on tires purchased through us, which are subject to our warranty policy, which includes the terms and conditions for benefiting from the warranty service.

“Shipping” It refers to the tire shipping service provided by the Darbek store to customers, which may be done through the store's team or through a shipping company that is provided to deliver tires to customers.

“Invoice” It refers to the electronic invoice issued by the electronic system of the Darbek store or the printed invoice we provide, which includes a statement of tires, quantities, prices, tax and the final amount that the customer is obliged to pay to the store.

“Added value” It refers to the value added tax applicable in the Kingdom of Saudi Arabia. It is a percentage of the value of tires decided by each country on sales purchased by the customer through the Darbek store, which the customer is obliged to pay through the Darbek store within the invoice. The store supplies them to the competent tax authorities. The store collects the tax if we comply with the VAT registration in accordance with the statutory provisions in force in the Kingdom of Saudi Arabia.

“Content” It refers to all text, graphics, photographs, video, information, data, numbers, logos, illustrations, explanations, data and other materials provided by the Darbek store, on or through the services of the Darbek store, in addition to their selection, compilation and arrangement.

“The Agreement” It refers to the terms and conditions, the privacy policy, the warranty policy, and all policies independent or included in any of the documents we provide that govern the legal relationship between Derbek store and any of our users and customers, including all instructions, guidelines and notices that include complementary information to implement any of the provisions of this agreement as well as printed or electronic contracts.

“Regulations” It refers to the regulations in force in the Kingdom of Saudi Arabia.

Second: Darbak services

Darbak store is an online store that specializes in selling our own branded tires. Through Darbek store, we provide a pre-booking service that enables you to send a request to the store with your contact details so that our team will contact you and send you quotes.
Darbak store provides multiple payment methods that suit all our customers. Darbak store also provides shipping and delivery services through our team or through shipping companies specialized in shipping and delivering goods.
Darbek store provides warranty service for tires in accordance with specific controls and conditions. To benefit from the warranty, you should review the warranty policy of Darbek store.

Third: Provisions of the E-commerce Law (2019, 1440 A.H.)

Darbak store is keen at all times to implement the legal obligations approved by the executive bodies in the Kingdom of Saudi Arabia. Darbak store announces its full compliance with the e-commerce system and its implementing regulations. Accordingly:

Darbek store practices commerce in accordance with the applicable regulations in the Kingdom of Saudi Arabia. Darbek store also practices all its activities after obtaining the necessary licenses to practice e-commerce and entering into this agreement with the customer.
Darbek store provides services and tires in accordance with the applicable regulations in the Kingdom of Saudi Arabia. Darbek store announces prices clearly and openly. It also undertakes that these ads are legal, honest and reflective of the advertised tires.
Darbek store will deliver tires to the customer upon the agreed delivery date between the two parties, in accordance with the specifications announced on the sales page, and delivery should be made in a professional manner in accordance with the provisions of this agreement.

Fourth: Provisions of the Personal Data Protection Law (1443 - 2021)

Derbek store adopts a privacy policy to ensure the protection of customer data and any user of the store. In this policy, we explain all practices we may perform on customer and user data. The store complies with the Saudi Personal Data Protection System and its implementing regulations regarding the collection and processing of all data related to users.

Fifth: The legal scope of our services

The “Darbak” store acts as an online store for selling our tires. It is our advertising tool through which we publish all the information about the tires offered for sale in order to inform the customer of the specifications on the basis of which the purchase is accepted.
The ads for tires posted through the Derbek store are an “invitation to contract” and not a “binding offer.” The contract is concluded with the customer if he submits a purchase order, then we accept this order based on the availability of the place of purchase “tires”.
We provide a variety of sales services, such as retail, wholesale and online sales. Customers benefit from our sales services in accordance with the legal provisions governing each sales system.
Our services are integrated with third parties such as shipping and delivery companies and electronic payment service providers. To achieve this integration, you accept to deal with these companies in accordance with their regulations, policies and conditions.
The liability of Darbek store is limited to the services and frameworks we provide only. Therefore, we do not accept any errors or legal liability arising from the error of third parties, including any person, entity or third party. The customer disclaims our responsibility for this.

Sixth: Consent and Eligibility

(1) Legal capacity of individuals:

The user/customer of the Derbek store acknowledges that they have the full and unrestricted legal capacity to enter into this agreement with us in accordance with the applicable regulations of the Kingdom of Saudi Arabia.
Your use of the store's services requires you to be 18 years of age and over or the required legal age in accordance with the applicable regulations in the Kingdom of Saudi Arabia and the Arab Gulf countries. You acknowledge that you have reached this legal age without the store having any responsibility or obligation to verify the data and documents that prove you have reached this legal age.
If the user/customer is under the required legal age in accordance with the terms and conditions of this agreement or the required legal age, they must use Derbek store under the supervision of a parent. In all cases, the guardian or guardian is legally responsible for all actions of the user subject to his jurisdiction.
The user/customer of the Darbek store acknowledges that he does not have any of the symptoms of eligibility, that he has full mental strength, and that he is able to recognize and discriminate in order to be able to conclude legal actions through the store.
The Darbek store reserves the right to terminate the agreement or cancel or suspend the membership if it is proven to the store at any time that the user of the Darbek store does not meet any of the previous conditions.

(2) Legal Status of Establishments and Entities:

If the user is a commercial or non-commercial establishment or entity and wishes to use the Darbek store to benefit from any of our services, the store must be used by the legal representative of the entity or establishment. The legal representative is legally responsible before the e-store in all transactions and activities carried out through the store.
The legal representative acknowledges that the establishment or entity he represents carries out its activities in accordance with the applicable regulations. He also acknowledges that the establishment or entity he represents has the necessary licenses and permits, is restricted in accordance with the regulations governing the trade or activity, and has a commercial register for its activity or license that is valid at the time of entering into this agreement and throughout the period of entering into this contractual relationship with us.
At any time, Darbak store reserves the right to request all documents, papers, records and licenses proving the legal status of commercial establishments and non-commercial entities that enter into this agreement with us, whether during the registration process or at any time after that.

Seventh: digital signature

Your use of the store in any way or your order to buy our tires is an electronic signature on this agreement that replaces any required consent, a written signature or another electronic signature. It is your express consent to all the terms and policies contained therein. This agreement is effective against you as soon as you use the store and you comply with all obligations contained in it, as well as the privacy policy and all the provisions, practices and terms contained therein.

Eighth: the contractual nature of the agreement

This agreement is the final agreement between the Darbak store on the one hand, and anyone who visits or uses the Darbak store or orders the purchase of tires through it or uses any of its features or features on the other hand.
This agreement is a valid electronic contract with full legal conditions and elements. It has the same mandatory force as written contracts, effective against all mentioned parties. Its provisions and obligations are binding on all of them. No one may derogate from it or terminate it as long as it produces its legal effects.
All users and customers acknowledge that this agreement constitutes the entire agreement between them and Derbek store. They have agreed that they have not relied on any assurances, whether oral or written, in approving this agreement other than the provisions set out in it.
The description of the services and subpages of Darbek store prepared by Darbek store is an integral part of this agreement. Complementary contracts to this agreement that are signed with any of the users and customers are an integral part of it. The terms and conditions applicable to this agreement apply to them. They are linked to this agreement in an indivisible manner or not.
Amendments to this Agreement shall have the same provision and legal effect as this Agreement. Additional provisions and policies shall have the same binding legal force as this Agreement and contracts are signed in writing.

Ninth: Customer Terms and Conditions

The customer must meet all the statutory requirements and requirements contained in the regulations in force in the Kingdom of Saudi Arabia in addition to those stipulated in this document and the following terms and conditions:

The customer must have the full legal capacity necessary to enter into purchase contracts. By entering into this purchase agreement, the customer acknowledges that he has the necessary legal capacity to enter into a tire purchase contract. The customer complies with all the policies followed by the Derbek store within this agreement. The customer must also comply with all provisions of applicable laws, decrees and regulations.
The customer knows and agrees that the Darbek store is dedicated to selling our tire products advertised through the Darbek store, and does not offer any other products other than those available through the Darbek store.
The customer may be able to make purchases of tires through the Darbek store where these tires are available from the Darbek store and the sales departments of the store. You acknowledge that you are purchasing tires in accordance with the terms and conditions specified by the Darbek store, including any special requirements related to use.
The customer is obliged to review the tires offered and identify the tires to be purchased accurately according to the specific specifications available on the store pages by the management of the Darbek store or those sent to the customer after communicating with him in accordance with our working mechanisms before submitting the purchase order. Orders are accepted after receiving the approval of Darbek store and the customer and announcing their approval through the Darbek store.
All prices are set by us through the Darbek store. These prices are final in the relationship of the Darbek store with the customer. These prices are subject to our pricing policy.
The customer is obliged to pay the price of tires advertised through the Darbek store through the payment methods approved by the Darbek store in accordance with the payment policy adopted by us. The customer undertakes not to sell the purchased tires until the full price has been paid in addition to the shipping fee. He undertakes to complete the payments in the event of a partial payment by mistake.
Darbak store reserves the right to obtain at any time the details of the payment made by the customer before our team shipped the tires to him, in order to avoid fraud and falsification of transfer documents.
At any time, Darbak store has the right to ask the customer, whether before the purchase or before the delivery of the tires, to provide more data and explanations about the delivery address of the products or contact data so that the shipping team can communicate with the customer and deliver the products as soon as possible.
Tires are delivered to the customer upon request. The customer assumes full legal responsibility for the tires after receiving them from the store's team. If the customer receives the tires, they must verify their condition and compliance with the specifications as soon as they are received. Darbek store does not guarantee a defect that has been tolerated. The store does not bear any responsibility related to use.
The customer must notify Darbek store of any defect discovered in the tires in accordance with the dates set out in the return policy, provided that the refund is made in accordance with the regulations set out in our return policy.
If the customer refuses to receive the tires by the specified delivery time, he will comply with all obligations stipulated in this agreement, including material obligations and any other procedures prescribed in this document.
Before the date of delivery of tires sold to the customer, and in the event of a customer's violation of the purchase provisions contained in this agreement, the store has the right to cancel this agreement, with immediate effect and without any notifications, warnings, excuses or judicial procedures, while Darbek store reserves the right to any appropriate compensation in the event of any damage to Darbek store.
The customer must use tires legally and is prohibited from using tires for illegal purposes or for purposes contrary to the conditions specified by the competent authorities. After receiving the tires, the customer must comply with all instructions related to their use.
The buyer is allowed to make ratings on purchases and evaluate the tires purchased through the store. The customer undertakes not to abuse this right and that the ratings are honest and reflect the performance of the service.
You know that the content posted on the Darbek store is for informational purposes only. The tire data posted through the Darbek store is for the store and its owner. The opinions and comments posted on the Darbek store here are the opinions of individuals that publish the content and may not reflect our opinion.
Derbek store management has the right to keep customer personal information or share it with the security authorities and the relevant government agencies if any of these bodies requests it. The management of customer data is also subject to the privacy policy adopted by us.
The management of Darbek store has the right to withhold money or items in kind whenever the need arises to settle any dispute of any kind in which the customer is one of the parties while complying with any decisions issued by the competent authorities.
Darbak store has the right to take all technical measures that limit total or partial access to Darbak store services, whether temporary or permanent, in the event of its violation of any of the terms and conditions of this agreement without requiring sending a warning or notification.
When the customer agrees to the terms and conditions and the privacy policy or orders the purchase of tires through the Darbek store, he agrees to comply with all the terms in this agreement. He knows that the management of Darbek store has the right to amend, add or delete any of these conditions, so you should review this agreement periodically.

Tenth: sales policy (retail, wholesale, online)

The store displays frames through the store pages according to the categories and categories specified for the products. We provide each product with one or more illustrative images. This does not have to be a picture of the product expected to be delivered to the customer. It reflects the type or model of the product.
Through the store or through quotes, we provide an accurate description of the product. We explain its characteristics and advantages that the customer looks forward to getting to know before purchasing the product. We also provide tire prices through the store. Product pricing is subject to our pricing policy in accordance with the provisions of this agreement.
Tires are ordered according to the working mechanisms adopted by the Darbek store. The customer selects the product, requests a pre-reservation and orders the purchase. The store then provides the product and delivers it to the customer after payment. The sale is made electronically according to the availability of tires at the Darbek store, or if we are unable to confirm the customer's information and address, or if it is suspected that the order may cause a fraudulent risk to credit cards. Therefore, the customer exempts Darbek store from any liability if all or some of the tires required by the Darbek store are not available or the quantity runs out.
Derbek store may choose to accept, not accept or cancel the purchase order placed by the customer in some cases, including: if the product you want to buy is not available, if the product is priced in the wrong way, or if we discover at any time that the customer's order is fraudulent or illegal. In all previous cases, Darbek store will refund the money paid by the customer with the same payment method used by the customer.
If the customer meets all its obligations related to payment and the Darbek store is unable to deliver the tires to be purchased by the delivery time due to circumstances beyond our control, we will propose another delivery date if possible or propose an alternative product. If the customer does not agree, then he may give Darbek store a notice to end the sale.
Once the purchase order is submitted and the invoice and the products are received, this is an acknowledgement by the customer of the approval of the items in the invoice and full knowledge of all their specifications. Darbek store is not obliged to provide any additional features or features for the products sold after they are delivered to the customer. Darbek store does not guarantee that the tires meet all the customer's expectations. Therefore, the customer accepts them as they are at the time of purchase in accordance with the agreed specifications.
The Darbek store does not guarantee the customer's ability to market the tires purchased through the Darbek store, nor does the Darbek store guarantee their popularity or obtaining profits from reselling them. All this is due to the marketing policy followed by the customer.
Darbak store retains ownership of the content of frames and all images and visual files, and has the rights to publish them at any time. Buying any frames or products does not mean your right to use, trade or republish our intellectual property rights on the frames and products we provide.
The customer benefits from the tires we provide at his own risk. Darbek store does not provide any guarantees regarding tires except those advertised through the Darbek store. Darbek store is obliged to provide the product according to the description specified by the store. Darbek store does not bear any legal liability in the event of damage to tires due to misuse, poor conservation by the customer, product users, or negligence in their use. In this case, Darbek store will not be obliged to replace or refund the tires.
In all cases, to benefit from the tires we provide, the customer complies with the terms and conditions contained in this agreement. The store has the right to stop the delivery of tires to the customer in the event of a violation of any of the terms and conditions.

Eleventh: pricing policy

Prices and payments are determined by Darbek store in the local currency in the Kingdom of Saudi Arabia (Saudi Riyal). Therefore, Darbek store is not obliged to receive payment in other currencies that are not accepted in the store.
Darbek store prices all the tires it provides through the store pages according to our pricing policy. You know and agree that the prices offered through the Darbek store are our own and you accept purchases based on these prices. For our part, we seek to provide the best prices to our customers.
Darbak store does not provide any guarantees that the prices available through us will be the lowest prices in the local market or the global market. Prices are controlled by different circumstances and reasons.
We have the right at any time, without submitting any notifications, to amend the prices available through the Derbek store to meet an increase in cost, an increase in prices, government or customs fees, or any other reasons. Price adjustments will apply to new orders and existing orders that are affected by the increase before they are delivered to the customer.
We have the right to adjust the prices of orders that have not yet been delivered according to the opinion of Darbek store. In this case, the customer who made the payment has the choice between accepting the new prices or canceling the order.
Errors may occur in the prices contained in the quotes. In this case, Derbek store reserves the right to amend prices at any time and we have the right to stop the delivery of any order purchased based on the wrong pricing.
In all cases, prices may vary from time to time according to our opinion. We have the right at any time to amend the prices available through the Darbek store, whether by increase or decrease.

Twelfth: Pre-booking policy

We provide customers with a pre-booking service through the Darbek store. The service gives you some advantages that are subject to the following conditions and controls:

You know and agree that the pre-booking service offers the options to order tires, visit to see tires or inquire about specifications. The service does not grant you a direct order for the product. Our sales team will contact you if you want to order tires. Therefore, pre-booking is not a legally binding purchase request, but rather a purchase desire based on which to contact you to send a quote and the final specifications of the products.
You agree to provide us with the required data in the pre-booking service by filling out the application form (name, mobile number, email) and then selecting the required service. Our team will contact you through the data you provided us. We may use an automated response service to some messages that do not require the team to communicate with you.
You acknowledge that all the data you provided us through the pre-booking service is your own, valid for use and authorized to receive messages through it. In the event of a violation of this, you assume legal responsibility without any liability to us.
There may be delays in communicating with you for reasons beyond our control such as many booking requests, official holidays, or work pressure. Note that Darbek store will be keen to contact you as soon as possible.
We may not be able to contact you after booking because your email or mobile number is not valid to receive messages from our team.

Thirteenth: inspection policy

We allow our customers to inspect the tires we provide through the following methods:

Visit one of our branches by pre-booking. The customer can book a visit through the pre-booking service. In this case, the inspection is subject to the following conditions:

The customer must not damage the tires in any way by performing any practical trial of the tires or any unauthorized use during the visit.
When touching the tires, the customer should not have any materials or liquids that may leave marks on the tires and should not use any sharp materials while handling the tires.
In the event of any request, problem, inquiries, or desire to shoot frames, the customer should contact the branch employee in charge.

Electronic inspection of tires by viewing the high-resolution images we provide through our website or that we send through any other means of communication. Electronic inspection is subject to the following conditions:

We provide pictures, information and all specifications to inform the customer of the shape and specifications of the tires they want to buy through us. Therefore, the customer should review the full specifications before purchasing.
The customer knows and agrees that the pictures we provide are taken from a product similar to the tires that the customer will purchase from the Darbek store and do not have to be of the same tires that will be delivered to the customer.
The customer knows and agrees that minor color differences may occur due to lighting conditions during shooting or the device used to see the frames.

Fourteenth: Installation Policy

Darbak store offers sales services only, whether retail, wholesale or online. Darbak store does not provide any tire installation services and the team's role is limited to delivering tires to customers only.
Tires are installed by the customer himself and the customer must use specialized people to install the tires. Installation is done at the customer's responsibility without any responsibility on Darbek store.
The customer is responsible for all consequences and damages resulting from any errors related to the installation of tires on cars, including any damage caused to tires or any other damage caused to cars or people.

Fifteenth: Payment Policy

The customer can pay by electronic and non-electronic payment methods that we provide through the Darbak store. The store has the right to update the payment methods at any time. We also have the right to allocate some payment methods for some transactions, some areas, or some customers as we see.
The payment methods used by the customer must be legal and the purpose of payment through the Darbek store should not be money laundering or any other illegal exploitation. The customer may be asked to prove the ownership of the payment method to complete the payment process through us.
The customer must confirm the order they have selected before paying through the Darbek store. Payment is a final approval of the value of the tires and the customer has no right to cancel or refund except in accordance with the provisions of this agreement.
An electronic invoice is issued for the value of the tires + the VAT prescribed on the tires purchased by the customer through the Darbek store (if applicable). The customer bears any additional fees such as customs duties.
Fees may be charged for the payment made through the Darbek store. The customer bears the expenses of the electronic payment gateway, which may vary from time to time and may vary depending on the electronic payment service provider contracted with.
The customer must pay directly through the pages dedicated to payment. The customer is prohibited from entering his data in any intermediate pages or using any applications, software or intermediary websites to ensure the safety of the customer's electronic payment data.
The store has the right to update and amend our payment policy at any time without requiring the consent of any of the users of the Derbek store.

Sixteenth: shipping policy

The customer must comply with the shipping policy of Darbek store, which may change from time to time. Darbek store provides delivery and shipping services to cities in the Kingdom of Saudi Arabia through a team affiliated with the store or through contracted shipping companies. Shipping services may be available in some areas but not others according to the shipping and delivery plan adopted by the store.
We determine the shipping cost depending on the shipping location and distance. The shipping cost will be added to the invoice. If any shipping offers are provided, we will explain them to the customer directly, knowing that such offers are temporary.
When you make a purchase through the store, we will prepare the order and the shipping and delivery date will be determined with the customer by Darbek customer service, provided that the deadline is within official working days. The store is keen to deliver the tires on the agreed date. However, circumstances beyond our control may occur. In this case, we will notify the customer of the possible delivery date. In all cases, Darbek store is not responsible to the customer for the delay in the delivery of tires in the event of any compelling circumstances.
During the delay period, the customer's payment responsibilities will cease until the force majeure circumstances are addressed. After the force majeure circumstances are addressed, the customer's payment obligations are completed.
If the customer does not receive the products without a convincing reason to manage the Darbek store, in this case the store has the right to deduct the cost of shipping and any resulting fees.
The customer undertakes to treat the shipping representative well and assumes all legal responsibilities for any personal mistakes made by him against the shipping representative. Derbek store also disclaims responsibility for any personal mistakes committed by the shipping representative against the customer.
Derbek store has the right to change and update the shipping policy from time to time, so you should review this policy every time you make a purchase through the store.

Seventeenth: Refund Policy

Darbek store is keen to provide a unique purchasing experience to its valued customers. Therefore, we allow customers to request the return of tires purchased through the store, in accordance with the following conditions and controls:

(1) Retrieve non-defective tires according to the customer's desire:

We allow the customer to return the tires purchased through the Derbek store within 7 days from the date of receipt without the products being defective. In order to accept the return in this case, it is required:

The customer does not use the products in any way or obtain any benefit from them.
The customer did not install or attempt to install the products.
The customer does not damage or damage the products in any way.
The customer did not open the packaging or packages or attempt to open them or damage or damage the packaging of the product.
The customer did not remove any of the serial numbers of the products “if any”.
The customer must return the product in the condition in which it was received as well as all accessories, gifts, brochures, instructions for use, warranty and other accessories.

(2) Retrieving defective or non-conforming tires:

The customer has the right to request the return of tires in the following cases:

Receiving products that do not match the description specified in the purchase order.
Receiving defective, damaged or damaged products.
Receiving an incomplete and incomplete order (not receiving some tires paid for through the store).

(3) Refund is not accepted:

Darbek store does not accept a refund request in the following cases:

Products that the customer opens, tampered with, or removes any accessories or accessories.
The products that the customer is installing or attempting to install.
Products that have already been used, damaged by the customer, or have become different from the original condition.
Products that have had their serial numbers or any data attached to them removed.
If the sale is wholesale, the store does not accept the return of orders that are shipped and delivered to the customer.

(4) Examination of replacement and return requests:

The store examines the return requests submitted by the customer in accordance with the previous regulations. If the product meets the return conditions, the store will execute the customer's request. If the order violates the previous return conditions, the store will not be able to execute the customer's request.
In the case of replacement, the price difference is taken into account in this case. If the new products have a higher price than the products to be replaced, in this case, the customer must complete the payment process, but if the new products have a lower price than the products to be replaced, in this case the store will refund the amount due to the customer, with the customer bearing any fees related to payment or refund in the event of order cancellation or replacement of products.
If the customer refuses to receive the products despite their conformity to the specifications, in this case the order will be cancelled and the customer will bear the shipping fees and all payment fees (payment, refund).

(5) Refund period:

If the customer's return request is accepted, Darbek store will refund the money to the customer within 15 days from the date of submitting the return request with the same payment method provided to us by the customer during the purchase. Note that this period may increase or decrease depending on the processing time taken by banks and electronic payment service providers.

(6) Rejection of the return request:

If the return request is rejected after being submitted by the customer after the competent department reviews the return requests in the store, in this case the customer will not be able to recover any of the amounts paid and the transaction will be considered a valid sale.

(7) Retrieval mechanism:

The customer can submit a refund request by contacting us via:

E-mail: info@darbk.com
Phone number: 05306743962

Our team or the shipping company will receive the tires from the customer and examine them through the department responsible for examining return requests in the store and responding to the customer through the available means of communication.

Eighteen: Valuations Policy

Darbek store offers an evaluation service and adding comments to customers after each purchase in order to provide better service to all our customers and improve the services and frames we provide to customers. Adding comments requires the following:

Reviews should be honest and reflective of the service provided and not be arbitrary. The customer undertakes to use the appropriate phrases during the evaluations and not to abuse in any way. The customer undertakes that his assessment is objective and has no purpose of undermining the fate of the Derbek store or the tires offered for sale through it.
The customer undertakes that the reviews will not be offensive to us, others, our brands or third parties. He also undertakes that the reviews will not be for political purposes or incite hatred, racism, or contempt of religions or cultures.
During the evaluation process, the customer undertakes not to make any comparisons between the tires advertised in the Derbek store and any third-party products in order to abuse our products or the products of third parties.
It is prohibited to publish any ads or promote goods or services through the Darbek store's evaluation service. It is prohibited to use the service for any advertising purpose, whether for paid or free services.
Darbek store has the right to process and review all reviews before they are posted. Darbek store reserves the right not to post comments if they are illegal or dishonest in our opinion.
Derbak store reserves the right to delete any comments posted if they violate the previous provisions, any of the terms and conditions, the sales agreement, or the privacy policy.
Darbak store reserves its legal right to resort to the courts in the event of abuse of us through the comment service, including our right to store any criminal penalties for the wrongdoer and any fines and compensation due to the store.
Anyone who has been abused through the comment service has the right to resort to the judiciary against the customer who added the illegal comments without referring to us. Darbek store will provide facilities to the judiciary if we are officially requested to do so.

Nineteenth: Acceptable Use Policy

Darbek store services are available in the Kingdom of Saudi Arabia. You acknowledge and agree that you are bound by all the terms and conditions stipulated in this agreement regardless of the country to which you belong or through which you enter Darbek store or receive Darbek store services on its territory.
The user of the Darbek store undertakes to investigate accuracy when entering the information to be entered in the Darbek store. The user is responsible for reviewing that information periodically in order to correct, amend or renew it whenever they have new information about it, provided that they keep all the data and documents indicating this.
All information disclosed by a Derbek store user must be true, updated, correct, express you and comply with what is required in our registration form. If a user provides incorrect, inaccurate, asynchronous or incomplete information through the Derbek store, or if we have reasonable grounds to suspect that such information is incorrect, inaccurate, asynchronous, incomplete, or inconsistent with (the Agreement), and without prejudice to any other rights under this Agreement or the law, we will suspend or cancel the user's membership or block the user's access to the store.
The Darbek store must be used for legal purposes. It is prohibited to use the Darbek store to achieve illegal or illegal purposes or that violate the goals and aspirations of the Darbek store.
It is prohibited to broadcast any content, messages or comments that are illegal or offensive to any of our users, whether they are users, customers or visitors. It is also prohibited to harm other people and third parties through the Darbek store.
It is prohibited to use Darbek store for political purposes by posting slogans or phrases that support or oppose a political idea through Darbek store. The user is fully responsible for such use before the competent authorities.
The user is obliged to follow all instructions issued by the Darbek store management regarding the use of Darbek store services. In case of violation, the store has the right to take all appropriate measures.
The user is obliged to notify us if they discover any illegal use of Derbek store services or any transactions prohibited by this agreement or under applicable regulations.
Derbek store users are obliged not to misuse the data of a party, while respecting the privacy policy, keeping the confidentiality and privacy of the data and not exploiting it without the written consent of the owner.
The store has the right to cancel or suspend the membership of any user registered with us in the Darbek store, whether an individual or an establishment, in the event of violation of any of the terms and conditions contained in this agreement.

Twenty: third parties

Darbek store uses third parties such as application stores, hosts, payment service providers, and service providers through Darbek store in order to provide Darbek store services. They have no direct relationship with the user. However, their work is very necessary for the user to benefit from the full services of Darbek store. Therefore, the user agrees to the third parties we use in order to provide services and accepts the services of third parties.
We may provide external links through the Darbek store or share our services through the services of other websites or applications. Therefore, you know and agree that you may be referred to other websites or applications when you share services or click on external links.
You know that third parties may apply terms and conditions and a privacy policy to benefit from their services. Therefore, you should review them before using the services of these parties. Derbek store will not be responsible for drafting or implementing these terms and policies, and you accept them at your own risk.

Twenty one: copyright

The Darbak store and the ideas expressed within it are the exclusive intellectual property rights of the Darbak store in the Kingdom of Saudi Arabia. Any imitation or quotation of the store or some of its services (including ideas, texts, codes and software) is a violation of our copyright, and we will take all legal action against the perpetrator of the mentioned violations.
All Darbek store content such as (texts, logos, images, graphics, audio recordings, button icons, digital content, redownloaded materials, software, and data collection) are the property of the store and are protected by the laws of the Kingdom of Saudi Arabia and international copyright laws.
The collection of all data included in the services of the Derbek store or the availability of it by any of our services is the exclusive and exclusive property of Darbek store. It is protected by Saudi and international copyright laws as well as protected by applicable international conventions, such as the Berne Convention and the Traps Agreement.

Twenty two: brands

“Darbk store” or “darbk.com” and associated logos, as well as images, logos, page headers, button icons, texts, and service names are trademarks, service marks and business designs of Darbak store.
It is prohibited to reproduce the trademarks or designs of the Darbek store in any media or advertising medium without our written permission. It is also not permissible to use the trademarks and designs of the Darbek store in connection with any product or service that does not belong to us, so as not to cause harm to the value and credibility of the Darbek store or harm its customers.
Trademarks for other companies may be provided through the Darbek store. They are subject to the rights of the companies that own them. Therefore, these companies have the right to legally resort to anyone who attacks their trademarks.

Twenty-three: licenses granted

We license you to use our services legally only. It is prohibited to use any of our services illegally or in conflict with our terms and conditions. We reserve the use of our legal rights under this agreement at any time. You know and agree that all rights not expressly granted to you in this agreement are reserved by Darbek store and you do not have the right to use them.
We provide Darbek store services with a license to use system. Darbek store grants you a limited and non-exclusive license to use Darbek store. You are prohibited from waiving the license in favor of third parties or subcontracting third parties without the consent of Darbek store.
We grant you the license within the limits of the non-commercial use of our services. Therefore, you are prohibited from using Derbek store or any of its services for commercial use without our consent. This license does not include any copying of account information for the benefit of third parties, any use of data extraction methods or any use of similar data collection and extraction tools. This license also does not include the resale or commercial use of any of our services or their content.
You may not copy lists of tires offered for sale through the Darbek store, nor may you copy the names, descriptions, prices, or any advertising content related to tires available through the Darbek store.
You may not reproduce or duplicate this Derbek store, copy, sell or resell any part of it, or use it differently for commercial or non-commercial exploitation purposes without the express written consent of Darbek store.

Twenty Four: Complaints and Solutions

Darbek store receives complaints, inquiries and reports, provides technical support within the scope of work and system of Darbek e-store, and processes purchase orders, shipping and returns.
We have the right to take administrative measures within the Derbek store in the event of a violation of any of the terms and conditions and privacy policy, including suspending membership temporarily or permanently or settling any financial dues.
Derbek store is not a dispute settlement or judgment body. Therefore, our role is limited to receiving administrative complaints within Darbek store and trying to resolve them amicably.
If a party blackmails, threatens or harms the other party or third party, the victim can report to Derbek store. Our role in this case is limited to investigating the report, suspending membership or taking action within our powers with the violating party. However, the victim must inform the security authorities immediately.

Twenty Five: Disclaimer

(1) Derbek store disclaimer:

Darbek store always seeks to provide its electronic services in an optimal manner. To that end, it uses all the modern technologies, software and means of protection necessary to provide services, in addition to taking the necessary legal measures. However, Darbek store does not guarantee that the services or part of them will work on all devices used to access the store. Moreover, for the devices on which the Darbek store works, delays or malfunctions may occur due to a malfunction in the Internet. Therefore, you exempt us from liability for all this.
We provide Darbek store services as they are available through it according to the time of your visit to the store. The provision, development, continuation, deletion, modification or update of services is subject to the vision of Darbek store. Therefore, Darbek store does not guarantee that the services meet all user expectations or that they will meet all their needs as an electronic labor market.
You know that the Internet is not a completely secure means. Therefore, the Darbek store does not provide any guarantees that the services, the Darbek store, its servers, or the messages sent are free of viruses or other harmful components.

(2) Information Disclaimer:

Derbek store takes precautionary and technical measures related to information security. However, keeping information and data safe at all times is not taken for granted in the Internet environment. Therefore, you know and agree that Darbek store does not guarantee that the information received or transmitted by the user while using the store is safe at all times.
All information provided by Derbek store management or its employees is provided for information purposes only. We do not provide any guarantees regarding its reliance on the user's part. The user must fully verify it before relying on it. The information we provide may be incomplete or incomplete or include some errors, unupdated information, etc., and we do not accept any kind of responsibility for it.
All information provided by users is provided at their own risk. Derbek store does not assume any responsibility for this information, and the user assumes full responsibility for providing it, and other users bear the full results if they rely on it. “Darbek” store does not provide any guarantee and assumes no responsibility for the current, popular, accurate and quality of information received or accessed by the user through the Darbek store.

(3) Disclaimer for identity verification:

Derbek store cannot confirm that each user of the store is actually the person they claim to be. Although we collect accurate and specific data about each user, we do not provide guarantees about the conformity, completeness or accuracy of any data provided by the user.

(4) Other disclaimer clauses

The disclaimers are not limited to those in this section, but any other disclaimers contained in any section of these terms and conditions or in any other terms of the agreement apply.
Any other disclaimer clauses contained in any applicable law, whether such terms are stated prior to or subsequent to your use of the store, apply to your use of the store.

(5) The time and place of the release of liability

All terms and conditions of disclaiming or mitigating liability contained in this agreement are not linked to a specific time or place and are fully applicable in the relationship of Darbek store with its users.
Disclaimer provisions apply to the maximum extent permitted by law. If any disclaimer is excluded by a judicial ruling or an ordered legal provision, this does not affect the implementation of any other terms stipulated in this agreement.

Twenty six: legal liability

The user expressly agrees to use the Derbek store at his own risk. The user must comply with all applicable rules, regulations and decisions within the Kingdom of Saudi Arabia and any guidelines, instructions, regulations or regulations related to his use of the store. The user assumes the legal liability arising in the event of his violation of these regulations, regulations or decisions. The user also complies with the terms and conditions stipulated in this agreement.
The user assumes full legal responsibility in the event of using our services in a fake manner, for the purposes of forgery, fraud, or for the purpose of submitting fake or non-serious purchase orders aimed at annoying us, or using any of our services illegally.
The user assumes full legal responsibility in the event of failure to receive the tires on the agreed date, failure to pay any fees or dues related to the tires, or provide any false, inaccurate or incomplete data.
The user is obliged to use the Darbek store and the tires purchased or obtained through it with all seriousness and credibility. The user is obliged to compensate for any losses or damages that may be caused to the Darbek store as a result of any illegal or unauthorized use by us.
The user commits not to use the Derbek store or any service provided through the store illegally, fraudulently or in any other way that violates any of the applicable laws.
The user undertakes not to send any information, data, content or messages that include offensive phrases or words to Derbek store, any of its users or service providers affiliated or contracted by us.
In the event of a user's violation of any of the terms or conditions of this agreement, the Darbek store has the right to suspend or cancel the membership. The user may not register at the Darbek store again except with the express consent of the Darbek store. This does not affect the right of the store or the affected parties to take all legal procedures arising.
Darbak store reserves the right to recover any amounts due or compensation to the user under this agreement or resulting from any violation of the terms and conditions, privacy policy, use of the application or the principle of good faith in dealing. To that end, the store has the right to take all legal and judicial measures while committing the user to judicial expenses and attorney fees.
Darbak store reserves its full legal rights at any time. Failure to use the right at a certain time does not mean a waiver of it in favor of the user or third parties or a waiver of the right itself. We have the right to use the right at the appropriate time determined by the store administration.

Twenty Seven: Reparations

Derbek store does not provide any kind of compensation except those stipulated in the return policy. The store does not provide any other compensation to users except that. The user accepts the settlement based on the compensation stipulated in this agreement.
If you violate any rights related to Derbek store, slander us, abuse our products, or violate the terms and conditions in any way, we have the right to legally resort to you and claim damages, judicial expenses and attorney fees.

Twenty-eight: transfer of rights and obligations

Darbak store has the right to transfer all its rights and/or obligations contained in this agreement to third parties or arising from its application without the user's consent or providing any prior legal notices or electronic notifications. All users of the Darbak store who are subject to the provisions of this agreement are obliged to carry out all their obligations before the assignee immediately after we transfer the rights or obligations. The assignee has the right to take all legal measures against the user who is not obliged to carry out his obligations under this agreement.
No user has the right to waive his obligations and/or rights contained in this agreement or arising from its application without our written consent. Any waiver made otherwise is void and irrelevant in the face of Darbek store legally and the user remains committed to fulfilling his obligations towards us in full.

Twenty-nine: Amendments

We may amend or update these terms and conditions “Agreement” for using the Darbek store at any time, and we will update the “Last Updated Date” at the top of this document, so you should review this Agreement each time you make a purchase through the store.
At any time, we may make any modifications or improvements we consider necessary to Darbek store to increase its effectiveness. The user shall comply with any instructions or instructions provided by Darbek store to him in this regard.
You agree to comply with all additional terms and conditions that will be made available to you that relate to the use of any of the services available through the Darbak store. These additional terms and conditions are incorporated into this agreement.

Thirty: Communications

You agree to receive communications from us. We will contact you by email or mobile number or by posting notifications through the Darbek store or through other “Darbak” store services.
You agree that all agreements, notices and other communications that we provide to you electronically satisfy all legal conditions as if such communications were in writing and serve as such in producing their legal effects.
If you decide at any time that you do not want to receive promotional messages through the contact details you have provided us, you can opt out of receiving these messages by writing to us, but in this case we cannot guarantee that you will fully enjoy our services.

Thirty-one: notifications

Any notices required to be communicated to the Darbek store under this agreement must be sent by the means available by us within the Darbek store.
Any notifications that Darbek store would like to send to you are either announced on the Darbek store or by sending them to you via the mobile phone number or email you provided to us during the registration process. You should be aware of the notification as soon as the announcement is made on the Darbek store, or as soon as the message is sent to you.

Thirty-two: termination of the agreement

We have the right to terminate this agreement for the user if it is proven that he has violated any paragraph or clause of this agreement above, while reserving all our rights to claim compensation for the damages resulting from this, or in the event of assignment or sublease of the account without our consent, or the user's failure to comply with any obligations stipulated in this agreement without taking serious measures to remove this violation, or failing to document any information you provided to us, or if we decide at any time that the user's activity may cause him or other users to have legal disputes, or in the event of suspension of the activity of Darbek store, or the cessation of the activity of those responsible for managing a store Train you. In all cases, an annulment takes effect immediately from the time of committing the violation without the need for a warning, excuses or judicial claim, while Darbek store retains all its legal rights to compensation.
In the event of termination of the agreement for any reason, the user remains legally bound to implement all legal consequences arising from the application of this agreement before its termination.

Thirty-three: the governing law and the competent courts

This agreement and its annexes are governed by the applicable laws in force in the Kingdom of Saudi Arabia. The judiciary within the city in which the establishment that owns the Darbek store is located shall have jurisdiction over any dispute that may arise from the interpretation or implementation of the provisions of this agreement or any dispute that arises involving the Darbek store, the customer or any of the users of the Darbek store. If any provision of this Agreement becomes invalid, illegal or unenforceable, the legality and enforceability of the other provisions will not be affected in any way by that provision.

Thirty-four: language

The Arabic text of this Agreement is the text adopted for the purposes of interpreting and implementing its terms and conditions. In the event of a conflict between the Arabic text and the translated text of this Agreement, it is agreed in this case to adopt and implement what is stated in this document in Arabic.

Thirty-five: Inquire about the agreement

You know that Darbak store in the Kingdom of Saudi Arabia is the only authority competent to interpret any condition or clause in this agreement. If you need some explanations or clarifications regarding this agreement, you should contact us through:

E-mail: info@darbk.com

Phone number: 920014598

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