Privacy policy

Last updated: 15 April 2024

We are proud of your trust in Darbek store in Saudi Arabia.

Darbek store respects the right of all its users and customers to the privacy of the data collected or provided to us by the user. Providing Darbek store services requires the collection and processing of some data about users. Through the store management and/or its operators, Darbek store deals and processes your data legally in accordance with the applicable regulations. Therefore, we have drafted this policy to include all the explanations, clarifications and guarantees we provide regarding the collection and use of data, as well as identifying the data we collect, how to manage and use it, and the considerations of disclosure, as follows.

First: definitions

All definitions in the Derbek store terms and conditions document are an integral part of the privacy policy, so we invite you to review them through the terms and conditions document. In this policy, unless the context requires otherwise, the following terms shall have the meanings indicated.

“Politics” or “Privacy Policy” It refers to the privacy policy that includes all the explanations, explanations, practices and conditions related to the management and use of Derbek store user data.

“Data” It refers to all the data collected about the user during registration or use of the Derbek store, while requesting payment for tires, for the purposes of receiving tires or processing return requests, or those that the user provides to us at any time. It also refers to all the private computer or mobile phone data used, which is collected automatically as soon as you use the Darbek store.

“Third parties” It refers to all non-affiliated people and third parties that may participate in providing services with us or that may provide their services through the Darbek store, or that may contribute to the dissemination or use of our services or any other persons or parties.

“Laws” or “Regulations” It refers to the laws and regulations in force in the Kingdom of Saudi Arabia regarding the collection and management of personal data.

Second: consent to the submission and collection of data

By using Derbak store services, you agree to provide us with your data described in this policy and/or any other data you provide to us at any time. You agree to all practices and specific uses of the data collected or provided to us in accordance with the provisions of this policy. This is also your express consent to the terms and conditions and the privacy policy.

Third: authorization to deal with data

You expressly authorize Darbak store to deal with data for the purposes described in this policy. You also authorize Darbak store to deal with third parties on your behalf for any purposes specified in this policy or will be explained to you in any way. You also authorize us to provide data to third parties within the limits of the purposes specified in this policy.

Fourth: the legal age

You acknowledge that you are 18 years of age and over. If you are under that, you should not deal through the Derbek store or provide any data through it on your own. This should be done under the supervision of your guardian or legal guardian as the case may be.

Fifth: the data we collect about you

Derbek store may collect and process some of your data, as follows:

(1) Pre-booking data:

The data provided by the user to register their account at the Darbek store, which includes filling out the application form (name, mobile number, email) and then selecting the desired service.
Our team will contact you through the data you have provided us. We may use an automated response service to some messages that do not require the team to communicate with you.

(2) Procurement data:

Through the Darbek store, the customer provides us with the purchase data they wish to obtain, such as the product name, specifications, quantity, payment method, and the address to which the product is shipped. Through the Darbek store, we create a record of purchases that includes customer data, transaction, purchases and costs, and may be used for tax purposes.

(3) Payment data:

The customer pays through the Darbek store through the electronic payment methods we provide or any other payment methods we provide in the future.
Darbak store contracts with an electronic payment service provider to process payment requests made by the customer. Therefore, you know and agree that payments are managed by a third party to achieve maximum security for your transactions made through us.
The electronic payment service provider and banks where the customer has accounts or payment cards have the right to investigate any transactions made by the customer through the Darbek store.

(4) Billing data:

The billing data issued by the automated system at Derbek store includes this information: (customer name, tires specified in the purchase order, tire price, VAT, delivery address).

(5) REFUND AND WARRANTY DATA:

The data provided to us by the customer in the event of a request to cancel or return the product in accordance with the return policy or the warranty policy available through the terms and conditions or through the store, including the reasons for canceling the order, returning the product, or requesting a warranty, the date and data of the purchase order, and the email provided by the customer while sending the reason for the return or the warranty request. After evaluating the request by the competent department, the store will send the result of the inspection to the customer.

(6) Evaluation data:

The data that the customer provides us while adding reviews through the Derbek store or through any other means of communication, including adding review content.
The rating and review content added by the customer to the frames purchased through the Darbek store may be publicly visible to users of the Darbek store and we may use it in store promotions, so the customer should not publish any personal data through the evaluation.

(7) Contact and/or reporting data:

The data you provide to us while communicating with you through the Darbak store, for any reason.
The data you provide to us when you report a problem you have encountered while using the store.
The data you provide to us when you report a problem with your Derbek store.
The data you provide to us when you contact us or serve our customers for any reason.

(8) Shipping and delivery address

The customer provides us with an accurate shipping and delivery address and contact details during the delivery process so that Darbek store can deliver tires on time through shipping companies approved by us.

Sixth: Acknowledging the validity of the data

The user acknowledges the validity of all data provided to us through the Darbek store, and acknowledges his personal responsibility that any false, misleading, false, untrue, non-identical or third party data provided to us through the Darbek store will be subject to all legal responsibilities resulting from providing it to the website. Therefore, the user bears full legal responsibility in the event of any legal claims by any person or entity regarding the data provided by the user.

VII. AUTOMATICALLY COLLECTED DATA

The Darbak store automatically collects some data about your use of the store. The collection of this data does not target the user's personal data but rather aims to collect some data related to the use of the Darbek store. This data includes but is not limited to (country, city, time of visit, date of visit, most visited pages, IP address, and other data collected automatically).

Eighth: The limits of the use of your personal data

Derbek store uses its users' data for specific purposes as follows to confirm the principle of transparency and preserve the rights of store users to the privacy of their personal data:

To enable you to register a pre-booking request at Darbek store, to benefit from the features provided by pre-booking at Darbek store, and to process the data you provide through our services, such as ensuring that your email or phone number is active, valid for use and owned by you.
To enable you to buy the tires offered by the Derbek store management, pay for the tires, use our services optimally, always provide you with the best, to enable you to use our electronic payment methods, and to process the payments you made to us by the payment methods available to us.
To obtain the approvals and requests of the parties to confirm the issuance of invoices through the Darbek store, and to allow the automated system at Darbek store to issue invoices related to the purchase of tires.
For the purposes of preserving rights, verifying, examining, evaluating and responding to cancellation and return requests through the means specified to respond through the Darbek store, and to receive and respond to warranty requests.
To receive and respond to questions, complaints and inquiries from you.
To receive and respond to your comments and evaluation of the service you received through the Darbek store.
To process your answers to the questionnaires submitted through the Darbek store that you participated in answering.
To provide you with information about tires and services that you order through the Derbek store, or that we think you are interested in, including our offers.
To customize the content, recommendations and advertising that we and third parties provide to you, whether on the Services or elsewhere on the Internet, and to administer and process contests and promotions.
To contact you about government communications and, in our sole discretion, about changes to our Privacy Policy, Terms of Use, or any of our other policies, and to comply with regulatory and legal obligations.
For internal business purposes such as improving our services, and for purposes that are disclosed at the time you provide your information, with your consent, and in accordance with this privacy policy.

Ninth: Data Protection Guarantees

Darbek store undertakes to keep your personal or banking data for the period required by the nature of the transaction you make through the Darbek store. Darbek store undertakes not to deal with your personal data for unauthorized or permissible purposes for a fee or free of charge with any other party unless required or authorized by us under the relevant regulations and instructions, or with the prior written consent of the user to whom the information relates.
Darbak store undertakes to keep records that contain the user's personal data or any records of electronic communications, in our custody or control or with our agents or employees. Darbak store undertakes to take reasonable steps to ensure that the user's personal data, and related records, are protected in a security manner that suits their importance.

Tenth: Disclosure of your data

You authorize us to disclose your data to our employees for the purposes of processing all transactions you perform through the Darbek store and for the purposes of verifying your use of the store.
You authorize us to disclose your data within the framework of our company, companies and affiliates for the purposes of providing services to you as requested and for the purposes of providing you with frameworks.
You authorize us to disclose some of your data to our employees and contractors for the purposes of completing a purchase, issuing invoices and delivering tires.
You authorize us to disclose some of your data to the payment service provider for the purposes of processing and verifying payments with banks and competent government agencies.
You authorize us to disclose some of your data to the competent tax authorities in the Kingdom of Saudi Arabia for the purposes of paying tax dues.
Darbak store may disclose your personal data to third parties: if we sell Darbek store assets or enter into partners with us, we disclose your data to the new customer or partner, and to the parties that participate in Darbek store to provide services to protect against credit risks, fraud and electronic hacking, or if we are required to disclose or share your personal data in order to protect the rights, property or safety of Darbek store, our employees, or others.
Derbek store may disclose your personal data to comply with legal or contractual obligations in the following cases: if we are required to disclose or share your personal data in order to comply with any legal obligation or in order to implement our terms and conditions or any other agreement, or in the event of a judicial ruling or decision by the competent judicial authorities obliging us to do so, or in the event of a decision issued by public authorities obliging us to do so.
In all cases, you know and agree that the Internet is not a secure means and that the confidentiality of your data cannot be fully guaranteed. Within the limits of what is legally permissible, Darbek store undertakes not to disclose your confidential data or use it in a manner that conflicts with your right to privacy in accordance with the applicable regulations. If your data is disclosed beyond our control, we will notify you within 72 hours and we will notify the competent authorities within the Kingdom of Saudi Arabia.

Eleventh: Amendments

We have the right to amend this policy at any time. If we amend this policy, we will post a notice through the Derbek store. We will also update the “Last Updated Date” at the top of this document.
Your continued use of Darbek store after amending this policy means that you agree to the amendments and updates we have made. If you do not agree to any of the amendments to this policy, you must immediately stop using Darbek store.

Twelfth: Contact us

You can contact us at any time to inquire about the privacy policy or get any clarifications you need through the following means of communication:

E-mail: info@darbk.com

Phone number: 920014598

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